FAQ

Where is your jewelry made?

Our jewelry is crafted in Thailand, a region known for its skilled craftsmanship and high production standards. Each piece is carefully selected and finished to meet our expectations for quality, durability, and everyday wear.


What materials do you use?

Our pieces are made from stainless titanium steel and finished with 18K gold PVD plating. This combination offers durability, a beautiful shine, and resistance to tarnishing—making it ideal for daily wear.

Some designs may also feature natural stones and/or cubic zirconia accents, chosen for their clarity and brilliance.


Is your jewelry solid gold?

Our pieces are crafted from stainless titanium steel and finished with 18K gold PVD plating. They are not solid gold, which allows us to offer high-quality, durable jewelry at an accessible price point.


Is your jewelry waterproof?

Yes. Our jewelry is designed to be waterproof and suitable for everyday wear, including handwashing, showering, and swimming. To keep your pieces looking their best over time, we recommend avoiding prolonged exposure to harsh chemicals, perfumes, lotions, or cleaning agents.


Is your jewelry hypoallergenic?

Yes. Our jewelry is nickel-free and hypoallergenic, making it suitable for most sensitive skin. If you have specific allergies or sensitivities, we recommend reviewing the individual product details before purchasing.


How long does 18K gold PVD plating last?

18K gold PVD plating is significantly more durable than traditional gold plating. With proper care, it maintains its shine and color for years.


How do I care for my jewelry?

To preserve the beauty of your jewelry, we recommend:

  • Storing pieces in a dry place when not in use

  • Avoiding direct contact with perfumes, lotions, and harsh chemicals

  • Gently wiping with a soft, dry cloth after wearing


Do you offer returns or exchanges?

Yes. We want you to feel confident in your purchase. Please visit our Shipping & Returns page for full details on eligibility, timelines, and instructions on how to start a return or exchange.


Do you offer a warranty?

We stand behind the quality of our pieces. If your item arrives damaged or defective, please contact us within 48 hours of delivery so we can assist you promptly.


Are earrings returnable?

For hygiene reasons, earrings and pierced jewelry are final sale once worn. If your item arrives damaged or defective, please contact us within 48 hours of delivery.


How long does shipping take?

Orders are processed within 3–5 business days. Domestic shipping typically arrives within 3–7 business days. Shipping times vary by location, and tracking details will be provided once your order ships.


How can I contact you?

If you have questions or need assistance, feel free to reach out through our Contact page. We’re always happy to help and aim to respond as quickly as possible.