Refund policy

Returns & Exchanges

We accept return or exchange requests on eligible items within 14 days of delivery.

To be eligible for a return, your item must be:

  • Unworn and unused
  • In the same condition in which it was received
  • In its original packaging
  • Accompanied by proof of purchase

Items showing signs of wear, use, damage after delivery, or alteration may not qualify for a return or refund.

To request a return or exchange, please contact us at info@jasmineearthman.com with your order number. If your return is approved, we will provide instructions on where and how to return your item.

Items returned without prior approval may not be accepted.

Final Sale & Hygiene Policy

For hygiene and safety reasons, earrings and other pierced jewelry are final sale once worn or tried on and are not eligible for return or exchange.

Items marked Final Sale are also not eligible for return or exchange.

Non-Pierced Jewelry

Necklaces, bracelets, rings, body jewelry that does not involve piercing, and other eligible non-pierced items may be returned if they are:

  • Unworn and unused
  • In their original condition
  • Returned in their original packaging
  • Approved in accordance with our return guidelines

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at info@jasmineearthman.com and include your order number and clear photos of the item.

We will review the issue and work with you to make it right.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable.

Refunds

Once your approved return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method within approximately 5–7 business days. Your bank or credit card provider may require additional processing time before the refund appears in your account.

Refunds apply to the eligible merchandise amount and do not include original shipping charges.

Questions

For questions regarding a return, exchange, or refund, contact us at:

info@jasmineearthman.com